Contact Details:
EMV Africa
2 Brands Hatch Close
Kyalami Business Park
Midrand
Gauteng
South Africa
Tel: +27 11 466 1926
Fax: +27 11 466 1692
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2010 Customer Satisfaction Survey
Company News Thursday, September 30, 2010: EMV Africa
The results of our 2010 customer satisfaction survey have been released. We are please to share them with you.
The survey was conducted in February and March 2010, and we received 61 responses. In analyzing the responses we note the following:
Our sales team seems to meet our customer's expectations in most respects. However the area most requiring attention is our ability to be flexible, and the speed at which we respond to enquiries.
Our quality standards on the whole are living up to the expectations of our customers, with our packaging of goods needing some attention.
Our ability to meet delivery expectations is good, but appears to be the area of our business that needs the most attention. Better communication with our customers in order to manage delivery expectations as well as to advise where logistical problems have been encountered, is where we will focus.
Our customers are most drawn to us for our quality and service.
Overall we are pleased with the results which indicate that in general we are able to make a good impression on our customers. In particular, it appears that our focus on quality has been noticed and appreciated. In addition, the hard work to offer a service orientated experience has enabled us to grow our customer base as well assist in keeping customers coming back to us.
Click here to download the results of the customer satisfaction survey.
